Update 11.06.20 – We are OPEN as usual. Most products are in stock but due to reduced staff, lead times to dispatch are up to 3 working days. Couriers are also taking longer to deliver at this time. Any out of stocks are caused by suppliers also working with fewer staff.

Customer Service FAQ's

Here you should find the answer to the most common questions surrounding ordering. If you cannot find the answer to your query, please contact us Contact Us

1  How do I alter the Quantity in My Basket?

2  Is The Poles Company site secure & safe to order online?

3  What payment cards do you accept?

4  Can I pay by PayPal?

5  I want delivery to a different address to my card address.

6  When will payment be taken from my acount?

7  Can I cancel my order?