Update August 2020 – We still dispatch within 1-2 working days on the majority of products, but we will notify customers if we are unable to dispatch within 5 working days and update on lead times. Supply chains remain disrupted with some unreliability of dates promised to us, and sometimes even the contents of deliveries. Jones' Hand Crafted lead times are now 15-20 working days to dispatch.

Customer Service FAQ's

Here you should find the answer to the most common questions surrounding ordering. If you cannot find the answer to your query, please contact us Contact Us

1  How do I alter the Quantity in My Basket?

2  Is The Poles Company site secure & safe to order online?

3  What payment cards do you accept?

4  Can I pay by PayPal?

5  I want delivery to a different address to my card address.

6  When will payment be taken from my acount?

7  Can I cancel my order?