Please find below our Terms & Conditions. If you do not agree to them please do not use the site.
Delivery is free for orders over £95 to UK mainland only
For orders under £95 to UK mainland there is a charge of £7.50
For deliveries to Scottish Isles, Isle of Man, & Isle of Wight and Scilly Isles there is a charge of £17.50 incl Vat
For deliveries to Isle of Arran there is a charge of £10.00 incl VAT
For deliveries to Northern Ireland there is a charge of £19.50 incl VAT
For deliveries to Republic of Ireland there is a charge of £37.50 incl Vat
majority of orders for stock items are dispatched within 48 hours,
however, please allow up to 5 working days for your delivery
If you have not received your goods within the time please contact us direct.
If we are unable to meet delivery times for whatever reason we will contact you either via telephone or email
an item may be out of stock and delivery times will be longer. We will
contact you if this is the case. (See Back Orders)
Orders for non-stock items are indicated where the estimated delivery is longer than 5 working days.
estimated delivery time is usually the maximum time an item should take
from ordering to delivery.We shall use all reasonable endeavours to
meet delivery times, however delivery dates cannot be guaranteed and
therefore we shall not be liable for any losses, costs, damages or
expenses incurred by you or any third party arising directly or
indirectly out of any failure to meet any estimated delivery date.
We therefore recommend you do not book a fitter until yo have received your order and checked it is complete.
deliveries must be signed for. It is the customers responsibility to
ensure they sign for the correct number of parcels delivered by the
courier. We cannot accept responsibility for any shortages if the
customer signs for the incorrect number of parcels delivered.
the event we have been unable to make delivery after several attempts
because you have not been at home the goods will be returned to us by
the courier. We will notify you of this. A re-delivery charge will be
incurred which will be passed on to you.
Any Damaged parcel must be brought to the attention of the courier.
parcels should not be accepted. All couriers are expected to stay a
short time for parcels to be inspected for damage. If
you wish to check that the goods in any damaged parcel are in good
condition you should do so. Once the parcel is signed for in good
condition they then become your property and The Poles Company is not
responsible for any damage in transit.
we cannot determine what time the delivery will be. It could be any
time between 9am and 5pm. Couriers are unable to contact customers prior
to delivery. If you wish, you can give a delivery address other than your home address.
SHORTAGES & DAMAGED ITEMS
are responsible for checking they have received the correct quantity of
products ordered. Any shortages in the order must be reported within
three working days. It is also the customers responsibility to check
that the goods are not damaged within the packaging. Any damaged product
must be reported within three working days of receipt. Claims for
shortages or damaged items cannot be considered after these times.
LIMITATION OF LIABILITY
as may be implied by law where the Buyer is dealing as a Consumer, in
the event of any breach of these Terms and Conditions by the Seller the
remedies of the Buyer shall be limited to damages which shall in no
circumstances exceed the Price of the Goods and the Seller shall under
no circumstances be liable for any indirect, incidental or consequential
loss or damage whatever.
Nothing in these Terms and Conditions
shall exclude or limit the liability of the Seller for death or personal
injury resulting from the negligence of the Seller or that of the
Seller''s agents or employees.