Err

Tel: 01503 232737 Email: info@thepolescompany.co.uk

Follow us:
Secure Payments-the poles companyFree ShippingContact USMoney Back Guarantee
About Us
Contact Us Form
Customer Service
Privacy Policy
About Us
Helpful Links
Brochures & Fitting Guides
How Many Rings Will I Need?
Hanging Curtains
External Links
Main Pages
Curtain Tracks and Rails
Bay Window Curtain Poles
Wooden Curtain Poles
Silent Gliss
Follow us: facebook-the poles companyprinteresttwitter-the poles company
Subscribe to our newsletter
and recive our offers
Customer Service FAQ's
Ask a Question

Returns & Refunds


Contact us below:


What is your Returns Policy? Read More
    We offer a 30-Day No Quibble Returns Policy the first day of which is the day after you have taken delivery.In addition to our policy, Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations you have the Right To Cancel an order within 30 working days (after goods delivered) and get a full refund. For full information read our Returns Policy. If you wish to cancel, please Contact Us. 
Is there a charge to return the goods? Read More
    Under the Right To Cancel regulations, the cost of returning the goods is borne by the customer. We can offer a collection service within UK mainland only which costs £16.50 incl. Vat. We do not need to take a payment for this as we deduct this from the refund value.
Can I return goods after the 30-day No Quibble period ends? Read More
    No - we do not accept returns once this period has passed.
This does not affect your statutory...
What do I do if I want to return all or part of my order? Read More
    Firstly contact us via our Contact Us Page so that we can raise the necessary Returns Documents to send to you. This will enable us to process your order back to stock efficiently and process your refund.Orders returned to us without notifying us can result in delays to process into stock and process refunds.
I didn't use some components from my curtain pole/curtain track order. Can I return them and have a refund? Read More
    Almost all products sold are sold in pre-packs and prices are for the complete pole pack. All poles...