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Tel: 01503 232737 Email: info@thepolescompany.co.uk

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Customer Service FAQ's
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Orders & Ordering

Here you should find the answer to the most common questions surrounding ordering.

If you cannot find the answer to your query, Contact us below:



How do I alter the Quantity in My Basket? Read More
    Your basket is visible at all times in the top right hand corner - just click on it to view the contents. The product you have selected will include an image to make sure you are ordering the correct item or colour. There is a +/- symbol to increase or decrease the amount as well as a dustbin if you want to remove an item. 
Then either continue shopping or go to checkout.
Is The Poles Company site secure & safe to order online? Read More
    Absolutely Yes! Our top priorirty is to ensure that your transaction data is kept secure at all...
What payment cards do you accept? Read More
    We accept all major credit and debit cards including American Express.
Can I pay by PayPal? Read More
    Yes - you can choose to pay using PayPal. You will be able to select PayPal as you go through the checkout process.
I want delivery to a different address to my card address. Read More
    You have the option to select a different delivery address as you go through the checkout. You can...
When will payment be taken from my acount? Read More
    Payment will be taken from your account as soon as the checkout process is complete
Can I cancel my order? Read More
    Yes you can - if it has already been dispatched we will endeavour to stop it but it is not guaranteed. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations you have the right to cancel an order within 30 working days (after goods delivered) and get a full refund. For full information read our Returns Policy (this will need to be a link to our policy)If you wish to cancel, please Contact Us